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Shipping & Returns

shipping-satisfaction.pngWe have answers to your most commonly asked questions.

Shipping & Delivery

What type of packaging do you use?
Art prints (11x14 inches and smaller), stationery paper sets, bookmarks, greeting cards and bookplates are packaged with a sturdy backing board in a protective cello sleeve. Large art prints (16x20 inches) are rolled in a protective cello sleeve and shipped in a corrugated tube.

When should I expect my art to arrive?
You can estimate your art’s arrival by including the processing time. Orders are normally filled within 2 business days and shipped via USPS Priority Mail. You should expect your art within 5 business days from date of purchase. International orders may take between 7-14 business days depending on your Custom’s Department.

How do I track my order?
You will receive a tracking number in your email box within 2 business days of placing your order. You can also sign in to your account on our website to view order status and tracking information (if available).

Is my package insured?
Your experience from purchasing your art to its arrival to your home is extremely important to us. Cheryl guarantees your satisfaction and will give you a refund or replacement for purchased items you are not satisfied with. If your art arrives damaged or lost, please contact us.

How much will shipping cost?
Shipping fees vary based on your location and the quantity ordered. To keep shipping cost at a minimum, art prints are combined within a single protective sleeve and backing board.

Can I ship to a P.O. Box or APO Box?
Yes. The USPS delivers packages to P.O. Box along with an APO Box.

What payment methods do you accept?
We accept Visa, MasterCard and Paypal.

Returns

What is your return policy?
Your satisfaction is very important and is 100% guaranteed. If for any reason you are not completely satisfied with your purchase, you may return it within 30 days for a full refund for the price of the product. Shipping charges will not be refunded.

Choose from 2 ways to return:

Speedy Photo Returns

If your order arrives in less than satisfactory condition, you may submit a digital photo for speedy replacement or refund by following these steps:

  1. Take a digital photo of the item and shipping container (if it was damaged).
  2. Attach your photo to an email. Please include the invoice number, shipping ID, a brief explanation for the reason of the return and specify if you would prefer a replacement or refund. 
  3. Send the email to artist.c.baker@gmail.com 
  4. You will receive a reply within 24 hours. 

*** Please Note: If evidence of damage it not easily visible in the photo, you may be required to return the item at your expense before a refund can be issued.

Regular Returns

Please follow these simple steps to return your order for a full refund (minus shipping cost).

  1. Include a brief explanation for requesting refund directly on the invoice with your order. 
  2. Ship the item in its original package and enclose the invoice. It is strongly recommended to include a tracking number at time of shipment. 
  3. You will receive an email once the package has been delivered back to us. Please allow 24-48 business hours for a refund.

Return Address
The Art and Illustration of Cheryl Baker
P.O. Box 3102
Springfield, MO 65808

International Orders

Looking to ship your art around the globe? Everything you need to know is right here. International Shipping & Delivery

Delivery Methods
International shipping for prints and items will ship via USPS International First Class Mail and unfortunately tracking is not offered.

Estimating Delivery Time
The actual delivery timeframe will vary based on your destination and your country's customs office. Note that international orders shipped with standard delivery cannot be tracked and may take up to 20 business days to deliver. Customers are responsible for their country's customs/duty fees.

Shipping Rates
Shipping rates vary depending on the type of art you order, quantity and location.

Checking Order Status
You can quickly check the status of a current order by signing in to your account on our website. As soon as your art ships, we'll send you a confirmation email that includes delivery expectations. A tracking number will also be provided if tracking is available for your order.

International Ordering

Payment Options
We accept Visa, MasterCard and Paypal.

Price Fluctuation
Cherylbakerart.com is based in the United States, and as such all pricing is set against the U.S. dollar. Due to changing conversion rates, the conversion from USD to your currency will likely be different today than it is tomorrow. When you view products in a non-USD currency, you will likely notice the value change from day to day as a result.

International Returns

Return Policy
If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt and receive a free replacement or a full refund for the price of the product. Shipping charges will not be refunded.

How to Return Your Item
Please refer to Returns at the top of the page for detailed instructions for a full refund or replacement of your order.

FAQS

What about duties and taxes?
You may be required to pay duties and taxes to claim your package, depending on your local customs office. We are unable to determine duties and taxes in advance, and are unable to control these additional charges. We encourage you to contact your local postal service or customs bureau for more specific information.

Do you ship to countries to which the carrier does not offer shipping insurance?
Yes, we will ship your order if we receive payment in advance, in U.S. currency using an international money order. Please note all shipments are made at your own risk. Please contact email address for a quote and additional fee for insurance cost.