We have answers to your most commonly asked questions.
Shipping & Delivery
How is my order packaged?
Small art prints (11 x 14 inches), stationery paper, bookmarks, and greeting cards are shipped in protective sleeves with sturdy backing boards.
Large art prints (16 x 20 inches) are carefully rolled and shipped in protective mailing tubes.
Stretched canvases are protected with thick Styrofoam boards cut to size and wrapped in kraft paper to help prevent damage during shipping.
When will my order arrive?
Orders are typically processed within 3-7 business days and shipped through USPS. Most U.S. orders arrive within 5–14 business days of purchase.
Because Cheryl attends art festivals throughout the year, some orders may take a little longer to process. We appreciate your patience!
How can I track my order?
You'll receive a shipping confirmation email with tracking information when your order ships. You can also sign in to your account to check your order status.
What if my package is lost or damaged?
If your order arrives damaged or is lost in transit, please contact us so we can help resolve the issue.
Lost packages must be reported within 30 days of purchase. Claims reported after 30 days may not qualify for reimbursement due to shipping insurance deadlines.
How much does shipping cost?
Shipping costs depend on your location and the items ordered. Your shipping total will be displayed at checkout.
Do you ship to P.O. Boxes and APO addresses?
Yes! We ship to P.O. Boxes and APO addresses through USPS.
What payment methods do you accept?
We accept Visa, Mastercard and PayPal.
Returns
What if my order arrives damaged?
Please contact us within 7 days of delivery if your order arrives damaged.
Include photos of the damaged item and its packaging so we can help resolve the issue. All orders include shipping insurance.
Can I return or exchange an item?
Yes. If you're unhappy with your purchase, please contact us within 7 days of delivery to request a return or exchange.
Items must be returned in their original condition and protective packaging. Refunds and exchanges will be processed once we receive the returned items.
Who pays for return shipping?
Customers are responsible for return shipping costs when returning or exchanging an undamaged item.
Original shipping charges are nonrefundable. If exchanging an item, customers are also responsible for the cost of shipping the replacement.
We recommend purchasing tracking and insurance for returned packages.
What if I entered the wrong shipping address?
Please double check your shipping address before placing an order.
If your package is returned because of an incorrect address, you will be responsible for the additional shipping cost to resend it.
Where do I send returns?
Timeless Art of Cheryl Baker
P.O. Box 161
Davisburg, MI 48350
Please contact us before returning an item.
International Orders
Do you ship internationally?
We ship internationally to only a few countries through USPS - Canada, UK, Ireland and Australia.
How long does international shipping take?
International delivery times vary by destination and customs processing. Orders may take up to 20 business days to arrive.
Customs delays are outside our control.
How much does international shipping cost?
Shipping costs depend on your location and the size and quantity of items ordered. Rates are calculated at checkout.
Will I have to pay customs fees or taxes?
Your country may charge import duties, taxes, or customs fees. These charges are the customer's responsibility and are not included in your order total.
Contact your local customs office for more information.
How can I check my order status?
Sign in to your account to check your order status. You'll also receive a shipping confirmation email when your order ships, including tracking information when available.
What currency are prices listed in?
All prices are listed in U.S. dollars (USD). Currency conversion rates may change, so the final amount in your local currency may vary.
Can I return an international order?
International orders may be returned within 30 days of delivery.
Refunds cover the product price only. Original shipping charges are nonrefundable.
Please contact us before returning an item so we can provide instructions.